Billing and Refund Policy
For payment or access issues with YTExtractor, operated by Viral Owl LLC, contact [email protected].
Last updated: 1 November 2026
One-time billing
Passes are charged once in USD and do not automatically renew. The duration and price are shown before checkout. Stripe processes payments; access is confirmed against the payment status recorded by our server.
Request billing help
Email support from your sign-in address with the purchase date, checkout reference, and a description of the problem. For a duplicate charge, unexpected charge, or paid pass that did not activate, include enough information for support to locate the payment. Never send passwords, API keys, or full card details.
Refund eligibility
No fixed refund-request window or automatic refund guarantee is published here. Contact support to clarify eligibility before purchasing if a refund condition is important to your decision. Sending a request does not itself approve or deny a refund; the payment and reported issue need to be reviewed. This page does not limit any rights that apply to your purchase.
Canceled or incomplete checkout
Leaving checkout without completing payment does not activate a paid pass. If a payment appears completed but access is still pending, contact support before purchasing again.
Payment information
Support can investigate billing and access using the checkout reference and account records. Where a refund is approved, its availability in your payment account depends on Stripe and your payment provider; no fixed processing time is promised here.